1. Information We Collect
We collect information in three ways:
- Directly from you: name, email address, phone number, and company details submitted via our contact forms, quote requests, or project agreements.
- Automatically: IP address, browser type, device information, pages visited, and time spent on our website — collected via analytics tools.
- From communications: emails, WhatsApp messages, and call notes related to your project or enquiry.
2. How We Use Your Data
We use your information to:
- Respond to your enquiries and deliver our services.
- Send project updates, invoices, and support communications.
- Send occasional promotional content about our services (you can unsubscribe at any time).
- Improve our website and services using aggregated analytics data.
- Comply with legal and regulatory obligations.
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share information with:
- Trusted service providers (hosting, email delivery, analytics) who are contractually bound to confidentiality.
- Legal authorities if required by law or to protect our rights and the safety of others.
We use Google Analytics for website analytics. Data collected by Google is subject to Google's Privacy Policy.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, access controls limiting data to authorised personnel, and regular security reviews. No method of electronic transmission or storage is 100% secure; we cannot guarantee absolute security but commit to taking all reasonable precautions.
6. Data Retention
We retain data for as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Client project data | 5 years post project completion |
| Contact / enquiry records | 2 years |
| Invoice & payment records | 7 years (tax compliance) |
| Website analytics | 26 months (Google Analytics default) |
7. Your Rights
You have the right to:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate or incomplete data.
- Deletion: request that we delete your personal data (subject to legal obligations).
- Objection: opt out of marketing communications at any time.
To exercise any of these rights, email privacy@nixsoftware.com.bd. We will respond within 10 business days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. For significant changes, we will notify active clients directly.
9. Contact Us
- Email: privacy@nixsoftware.com.bd
- Address: House 23, Road 13, Sector-10, Uttara, Dhaka-1230
- Phone: 01726-724300